1. Any Purchased Order Preferences are non-refundable and cannot be separated from the initial product or service provided. ‘Draft’, ‘1-Page summary’ and ‘Plagiarism report’ features are the only exceptions if they are not provided to the Customer along with the product.
2. A Customer is at liberty of selecting the Writer he/she wants. This occurs when the Customer indicates writer’s ID in the ‘Preferred Writer ID’ field on the order form. However, by doing so, the Customer acknowledges that there is no 100% guarantee of the Writer’s availability. In this case, the Company reserves the right to assign the best available Writer in the field of the Order, matching the preferred Writer’s performance level. The Cost of the Preferred Writer feature can only be funded back to Customer’s Credit Balance and is non-refundable.
3. A non-applied discount cannot be compensated in any way. The Customer is entirely responsible for tracking the accuracy of all Order Details, including the “Discount” field. To follow up on the availability of the discount and related issues, the Customer may contact the Support Team.